Overview

The AI Chat lets your customers get instant answers directly from your documentation, public Linear issues and projects, and your Changelog. Follow these steps to set it up and make the most of it.

1. Install the Widget

Before you can use AI Chat, make sure the widget is installed on your app and website.

2. Activate Docs

The AI Chat needs high-quality sources to deliver accurate answers. Move your existing documentation into Productlane, then activate Docs in your settings.

Important: Do this before enabling AI Chat. Without docs, the AI won’t have reliable information to work with.

3. Enable AI Chat

1. Go to Settings → AI Chat.

2. Turn on the switch to activate AI Chat.

3. Optional: Turn on the switch for Weekly AI Chat Summary.

4. Weekly AI Chat Summaries

Each week, Productlane generates a summary of all AI conversations. Use it to spot incomplete or incorrect answers and quickly update your docs. Press CMD + K to jump to the right article and edit it directly.

5. Customization

In the AI Chat settings, you can set a welcome message and add up to three suggested questions to guide your customers. By default, these highlight your three main data sources: Productlane docs, public Linear issues and projects, and your Productlane changelog.

6. Customer Experience

After enabling it, your customers will see a new Ask AI button in the widget’s top right corner. They can ask questions, receive answers based on your docs, Linear data, and changelog, and open cited articles directly inside the widget.

7. Limitations

Currently, only Docs, public Linear issues/projects, and your Changelog are supported as AI sources. External sources aren’t available yet to keep the customer experience unified. If you need more flexibility, submit a feature request.

That’s it, your AI Chat is ready. Customers can now ask questions and instantly find the right answers, while you keep improving your docs with weekly summaries.