Knowledge base, Help center, Academy, manuals. There are many names for documents that help customers understand your product. We just call it docs.

Set up

1. Activate docs in the settings
   To start using the Docs, go to Settings and open Docs. In the first box, you need to click the switch to make the docs visible in the app. They won't be visible on the portal yet, only after you publish your first article.

   

2. Create your first article
   Now, you need to add a group and add your first page. We support only two navigation layers to help you simplify your content for the end user.
   
   

   

3. Publish your first article
   After you create your article, you can publish it on the top right of the page.
   
   

   

4. The article is now live
   Well done, the article is now live on your portal, and you can link to it in your app.
   
   

   

Embed in the widget

The knowledge base is available in the widget. You can activate it on the widget settings with the Docs switch. After that, you can add a function to your app to open certain articles directly in the widget. Open the widget docs to find out how.

AI Chat

Activate the AI Chat, so your customers can ask your docs questions, and you will get a weekly report on how to improve your docs.

The AI chat uses your docs as the source of truth. If you get a question from a customer or the AI Chat, you can quickly open the relevant docs article with CMD K to update it. Future questions will then be answered automatically by the AI.

Version history

Recover earlier drafts of Changelog or help center entries with version history. Just use the three-dot menu in the top right to view auto-saved versions and restore one.