Snippets

At scale, you will write the same things to many users. For example when closing a feedback loop, you might want to use a custom snippet to thank the user for their feedback or ask for their feedback. You can also store your calendar link as a snippet if you are scheduling user calls through Productlane often.

You can quickly add a snippet by using a Semicolon ; in the Reply editor, and you can edit your snippets in Settings -> Snippets.