Trained on your help center and past conversations, Productlane's AI agent handles customer questions around the clock, so your team can focus on what matters.
Resolves common questions in seconds using your knowledge base.
Trained on your help center articles and past conversations.
Complex issues are routed to your team with full context preserved.
Automatically categorizes feedback and creates issues in Linear.
From setup to resolution in four simple steps.
Point the agent at your help center and past tickets. It indexes everything automatically.
The agent builds a deep understanding of your product, policies, and common workflows.
When a customer reaches out, the agent drafts accurate answers grounded in your content.
A complete AI support agent with the capabilities your team needs.
The agent draws exclusively from your help center articles, past conversations, and documentation. Every response is accurate, on-brand, and cites its sources. It handles multi-step questions by reasoning through your docs and never makes things up.
The agent automatically creates and categorizes Linear issues from conversations. Bug reports, feature requests, and feedback all flow into your backlog with full context, no manual triage needed.
Track AI resolution rates, team performance, and customer request trends, all in one reporting dashboard.
Track time to first reply, total response time, and time from report to implementation. Compare AI agent vs. human conversations over time.
See which requests drive the most demand and revenue. Spot patterns before they become support bottlenecks.
See how many conversations your AI agent resolves without human intervention. Track improvement over time.
Understand what customers ask about most and spot demand patterns before they become support bottlenecks.
The widget automatically sends browser info, console logs, and screenshots so the agent and your team can debug faster.
Omnichannel support engineered for AI. Built around Linear to turn customer messages into code instantly.
Every interaction helps the agent improve. Review answers and refine its knowledge continuously.
Whether customers reach out via live chat, email, or Slack, the agent provides consistent, high-quality support. Deploy a single widget with AI chat, your help center, and live support built in.
When the agent detects complexity or frustration, it routes the conversation to your team with full context, no repetition needed. Your agents see the entire AI conversation, customer details, and linked Linear issues in one view.
Get weekly reports on what customers ask most, which questions went unanswered, and where your docs have gaps. The agent suggests new articles to write so it keeps getting smarter.
Connect your knowledge base, configure your brand voice and tone, and the agent is ready. No complex training pipelines, it works out of the box and improves continuously from every interaction.
Live chat, shared email, and Slack connect inbox.