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Turn conversations into Linear issues with one click.
Live chat, AI support, and your help center, all accessible from a single embeddable widget.
Drop a lightweight widget into your app. Customers get instant access to live chat, your help center, and AI support.
Customers start with AI-powered answers from your docs. If they need more help, they seamlessly transition to your team.
See company details, past conversations, and linked Linear issues right alongside the chat, no tab switching.
Every message is an opportunity. Create Linear issues, link feedback, and close the loop, all from your inbox.
Turn customer emails into Linear issues. Stay in flow and track everything until it's shipped.
Highlight what matters in a message. Link feedback to features so your team has full context.
Never miss a message again and handle all conversations in a lightning-fast inbox.
SLAs, auto-assignments, office hours, and easy migration. Everything your support team needs to scale.
Set response time targets per priority. Get alerts before you breach so nothing slips through the cracks.
Route threads to the right person automatically based on customer ownership in Linear.
Show customers when your team is available. The AI Agent takes over outside business hours.
Migrate from Zendesk, Intercom, or any tool via CSV. Keep your full conversation history.
Create custom inbox views with filters for priority, assignee, tags, or any property. Focus on what matters.
Organize conversations with tags and tag groups. Filter, report, and automate based on any tag.
Track response times, resolution rates, and team performance with built-in analytics.
Automate repetitive tasks with custom workflows. Trigger actions based on events, conditions, and schedules.
Powering fast-moving companies worldwide
“Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!”
“The tight integration with Linear makes our lives easier by reducing duplication.”
“Productlane transformed our engineering process to being massively more customer oriented.”
Omnichannel support engineered for AI. Built around Linear to turn customer messages into code instantly.
Loop in your team with comments or assign messages for fast resolution times.
For every conversation with a customer, you get the full context about them in your sidebar.
See the full history of every conversation. Track snoozes, assignments, importance changes, and AI agent activity at a glance.
Route conversations to Cursor for AI-powered engineering support. Resolve technical issues faster by connecting your inbox to your codebase.
Your personal AI assistant for support.
