Let your customers keep track of all their Linear requests and respond to every email, chat, or Slack conversation.
Your customers will see their own and all requests from their team members.
Works for Slack, Emails, Call, your feedback portal and all other sources via Zapier.
Your customers can adjust the importance to help you prioritize.
Only customers who authenticate their email will see their requests.
When you link conversations to Linear, the customer will see its title, status, or due date on the Support Portal. Giving them full visibility into what's happening with their request.
Manage customer expectations by clearly communicating what you shipped for them.
Your customers can see Linear requests from sources like Slack, Intercom, Zendesk, or Hubspot.
Customers can reply to Linear requests and all conversations. Even Slack threads.
Import your full conversation history from Zendesk, Intercom, or any tool via CSV. Your customers won't notice the switch, but they'll notice the improvement.
Powering fast-moving companies worldwide
Productlane is built from the ground up around Linear. Preventing duplication and enabling opinionated workflows.
The AI answering customers can link the chat to Linear or open a new issue, without leaving the thread.
Your customers can see all their requests on the portal and change the importance afterward.
“Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!”
“The tight integration with Linear makes our lives easier by reducing duplication.”
“Productlane transformed our engineering process to being massively more customer oriented.”
Omnichannel support engineered for AI. Built around Linear to turn customer messages into code instantly.
Customers can mark requests as important to make priorities sharper for engineers in Linear.
Give us feedback
There is a small extra on the portal. Ask customers for new feedback to sharpen your priorities.
Add the portal to your app with the widget to make requests visible and get more feedback from customers.
Customize your portal and help center with your brand colors in both light and dark mode. Host it on your own domain for a seamless experience.
Enable your customers to see all requests made by team members using the same email domain.
Adjust your portal theme, add a custom domain, and authenticate customers with SSO.
Send replies from your own domain. Set up branded email forwarding with automatic DNS verification so every message looks like it comes from your team.
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Add an important Linear request per highlight. Build the right features with high precision.
Live chat, shared email, and Slack connect inbox.
