Productlane
Omnichannel support
Email, live chat, and Slack in one inbox.
AI Assistant
Your personal AI assistant for support.
AI agent
Resolve tickets automatically with AI.
Self-updating Help Center
Self-serve knowledge base for customers.
Support Portal
A dedicated portal for customer support.
Feedback & Changelog
Collect feedback and share product updates.
CustomersPricing
Changelog
See our latest changes and improvements.
Docs
Learn how to get the most out of Productlane.
API Docs
Extend your support process with our API.
Blog
Insights on support, product, and engineering.
Contact
Login

Meet our customers

Productlane is the default system for companies on Linear. Get to know a few of them here.

Bitcoin.com logo
Ghost logo
Inngest logo
Francis logo
“The speed at which these guys develop new features is crazy! Productlane is truly one of those products, where you feel like the team behind is reading your mind! Along with Superhuman, Productlane is THE tool i recommend to every startup team i know. Whether you're just getting started and need to collect initial research, or an established company wanting to improve your product, Productlane is the tool for you!”
Oliver Bahne
Francis
Apostrophe logo
Clerk logo
Clerk logo
“It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them”
Jeff Escalante
Engineering Director, Clerk
Linearity logo
Flightcontrol logo
“The tight integration with Linear makes our lives easier by reducing duplication.”
Brandon Bayer
CEO & Cofounder, Flightcontrol
Whop logo
Novu logo
vivenu
“Vivenu is using Productlane to streamline product communication with sales and customer success through a private portal to make their Linear roadmap available for their team”
Jens Teichert
CTO, vivenu
beams
“Productlane was a game changer for us. We love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication”
Jana Schellong
Co-founder, beams
SaasUI logo
Stytch logo
Speakeasy logo
“It pairs nicely with Linear for project planning. Using Productlane since the early stages has shown we can depend on it”
Pierre Colson
VP of Product & Design
Linear.fi
“Great integrations to Slack and Linear. User-friendly UI Keyboard commands and CMD + K is really handy! I think Productlane is well designed around giving that personal touch for closing feedback loops”
Miika Isoranta
PM at Linear.fi
All Quiet
“Productlane keeps us shipping what our customers want. The ease of receiving valuable customer feedback resonated with me personally as a product manager. Productlane is a must-have tool for all B2B SaaS products.”
Peer Rahne
CPO at All Quiet
Productlane

Designed in Munich

Product

  • Pricing
  • Changelog
  • Our Roadmap
  • Your requests
  • Documentation
  • Zendesk importer

Features

  • Help Center
  • AI Chat
  • AI Assistant
  • Omnichannel support
  • Feedback & Changelog
  • Support portal

Resources

  • API
  • DPA
  • Imprint
  • Status
  • Terms
  • Privacy

Company

  • Blog
  • Contact
  • Linkedin
  • X Twitter
  • Customers

Modern customer support and feedback system

Omnichannel support engineered for AI. Built around Linear to turn customer messages into code instantly.

Productlane inbox with live chat conversation, thread list, and customer sidebar

Omnichannel support

AI-native customer support

Live chat, shared email, and Slack connect inbox.

AI Agent

Resolve tickets automatically with AI.

AI Assistant

Your personal AI assistant for support.

Help Center

A new home for your help center or knowledge base.