This Data Processing Agreement governs the processing of personal data by Productlane on behalf of the customer.
This DPA applies to all processing of personal data by Productlane GmbH on behalf of the customer in connection with the use of Productlane services.
Productlane processes personal data solely for the purpose of providing the contracted services, including customer support management, feedback collection, and communication.
The personal data processed includes names, email addresses, company information, support conversation content, and usage data as described in the Privacy Policy.
Productlane implements appropriate technical and organizational measures to ensure the security of personal data, including encryption, access controls, and regular security assessments.
Productlane may engage sub-processors to assist in providing services. A current list of sub-processors is available upon request. We will notify you of any changes to sub-processors.
Productlane assists the customer in fulfilling data subject requests, including access, rectification, erasure, and data portability.
Upon termination of the agreement, Productlane will delete all personal data processed on behalf of the customer, unless retention is required by applicable law.
For questions about this DPA, contact us at [email protected].