Productlane
Omnichannel support
Email, live chat, and Slack in one inbox.
AI Assistant
Your personal AI assistant for support.
AI agent
Resolve tickets automatically with AI.
Self-updating Help Center
Self-serve knowledge base for customers.
Support Portal
A dedicated portal for customer support.
Feedback & Changelog
Collect feedback and share product updates.
CustomersPricing
Changelog
See our latest changes and improvements.
Docs
Learn how to get the most out of Productlane.
API Docs
Extend your support process with our API.
Blog
Insights on support, product, and engineering.
Contact
Login

Self-updating Help Center

Your help center stays up to date automatically. Articles are created from completed Linear issues and refined by AI, maintainable and beautiful out of the box.

Help center with AI-powered Ask anything bar

Integrated

Auto-created docs from completed Linear issues.

Maintainable

Update docs fast without an engineer.

Productlane

Designed in Munich

Product

  • Pricing
  • Changelog
  • Our Roadmap
  • Your requests
  • Documentation
  • Zendesk importer

Features

  • Help Center
  • AI Chat
  • AI Assistant
  • Omnichannel support
  • Feedback & Changelog
  • Support portal

Resources

  • API
  • DPA
  • Imprint
  • Status
  • Terms
  • Privacy

Company

  • Blog
  • Contact
  • Linkedin
  • X Twitter
  • Customers

Beautiful

Beautiful components out of the box.

AI Native

AI chat with your docs, right in your app.

Maintainable and beautiful out of the box

Docs are designed to help you keep them updated easily and make them look great without needing a designer or engineer.

Editor menu with formatting options like headings, lists, media, and code blocks

Elegant components

Add beautiful headings, images, Loom videos, dividers, or tables with a few keystrokes.

Numbered steps showing Publish portal, Install Widget, and Setup Emailing

Simple formatting

Numbered lists are styled into beautiful steps. Formatting is built to help create beautiful docs, fast.

Beautiful out of the box

Your team can fully focus on content. Components are designed to be beautiful without effort.

Help center with widget overlay showing search, AI, and contact options

Engineered from the ground up for AI

The help center comes with a powerful AI Chat that you can embed in your app. Trained on your knowledge and completed Linear tickets.

AI chat widget with Ask AI button and search docs

AI Chat

Let customers ask questions and get instant answers from your help center, right in your app.

Weekly AI docs report showing common questions and customer details

Weekly AI summary

Get a weekly report of all customer AI questions and searches to improve your help center or link them to Linear.

Global reach, measurable impact

Serve customers worldwide and track what's working with built-in analytics and translations.

47 languages

Your help center, portal, and widget are automatically translated. Customers see content in their browser language.

Google Analytics

Track views on your help center, roadmap, and changelog. Understand which articles get the most traffic.

Custom domain

Host your help center on your own domain for a seamless, branded experience your customers trust.

High performing startups choose Productlane

“Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!”
Francis logo
Oliver Bahne
COO, Francis
“The tight integration with Linear makes our lives easier by reducing duplication.”
Flightcontrol logo
Brandon Bayer
CEO, Flightcontrol
“Productlane transformed our engineering process to being massively more customer oriented.”
Clerk logo
Jeff Escalante
Eng. Director, Clerk

Modern customer support and feedback system

Omnichannel support engineered for AI. Built around Linear to turn customer messages into code instantly.

Productlane inbox with live chat conversation, thread list, and customer sidebar

Omnichannel support

AI-native customer support

Help center embedded in widget with search and AI chat

Embedded in your app

Docs open seamlessly in your widget. Read articles without leaving the app.

Live chat, shared email, and Slack connect inbox.

AI Agent

Resolve tickets automatically with AI.

AI Assistant

Your personal AI assistant for support.

Support Portal

Let customers track their requests.