Productlane
Omnichannel support
Email, live chat, and Slack in one inbox.
AI Assistant
Your personal AI assistant for support.
AI agent
Resolve tickets automatically with AI.
Self-updating Help Center
Self-serve knowledge base for customers.
Support Portal
A dedicated portal for customer support.
Feedback & Changelog
Collect feedback and share product updates.
CustomersPricing
Changelog
See our latest changes and improvements.
Docs
Learn how to get the most out of Productlane.
API Docs
Extend your support process with our API.
Blog
Insights on support, product, and engineering.
Contact
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Feedback portal and Changelog built on Linear

The first feedback portal built on Linear and still the most widely adopted system. Collect feedback, share your roadmap, and publish beautiful Changelogs, all integrated with Linear.

Productlane requests portal showing feature voting and status tracking

Get more feedback

Productlane

Designed in Munich

Product

  • Pricing
  • Changelog
  • Our Roadmap
  • Your requests
  • Documentation
  • Zendesk importer

Features

  • Help Center
  • AI Chat
  • AI Assistant
  • Omnichannel support
  • Feedback & Changelog
  • Support portal

Resources

  • API
  • DPA
  • Imprint
  • Status
  • Terms
  • Privacy

Company

  • Blog
  • Contact
  • Linkedin
  • X Twitter
  • Customers

Make customers give you more feedback than they would usually do.

Bidirectional Linear Sync

Syncs Linear projects, issues, initiatives, and almost all other properties.

Share your roadmap

Make customers excited about what features are coming soon and in beta.

AI-native Changelog

Generate Changelogs based on Linear issues and share via in-app widget, email, and Slack broadcasts.

Host a feedback portal or publish your entire roadmap

Submitted feedback and Linear issues are the same on the portal. Your users can request, vote, and comment on ideas.

Linear sidebar showing Live chat, Knowledge base, and AI Assistant items

Every idea is synched with Linear

Every idea on your portal is a Linear issue or project to help you avoid duplication and prioritize with precision.

Linear integration showing Live chat with priority indicators

Mark important

Customers can mark ideas important, and it will be shown inside Linear as an important request.

Beautiful out of the box

Customize your portal colors in both light- and darkmode and host it on your own domain.

Productlane portal showing feature requests in dark mode with status tracking
Customer details card showing Active status, Scale plan, revenue, and size

Changelogs, automated

Changelogs are the heartbeat of a software company. Sharing them with Productlane is effortless and integrated, so you never forget to send an update again.

Generate Changelog button

Release Intelligence

Every completed Linear project auto-generates a new Changelog draft, ready to share with your customers.

Changelog notifications widget showing Portal upgrades

Changelog notifications

Embed the widget to share polished releases and drive feature adoption.

Beautiful out of the box

Your team can fully focus on content. Every article looks polished out of the box.

Changelog editor showing Acme dashboard with Docs beta draft
Widget showing feedback, changelog, and help center views

Widget customization

Configure your widget to show feedback, changelog, or help center. Match your brand with full theming and embed it anywhere.

Zapier integration connecting Productlane to thousands of apps

Zapier integration

Connect Productlane to 5,000+ apps. Automatically collect feedback from any source via Zapier webhooks.

The number one system for companies on Linear

Productlane is built from the ground up around Linear. Preventing duplication and enabling opinionated workflows.

Chat message with highlighted text showing a dark mode toggle request

Auto-link issues and projects

The AI answering customers can link the chat to Linear or open a new issue, without leaving the thread.

Linear sidebar showing Live chat, Knowledge base, and AI Assistant items

Publish Linear requests

Your customers can see all their requests on the portal and change the importance afterward.

Customer details card showing Active status, Scale plan, revenue, and size

High performing startups choose Productlane

“Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!”
Francis logo
Oliver Bahne
COO, Francis
“The tight integration with Linear makes our lives easier by reducing duplication.”
Flightcontrol logo
Brandon Bayer
CEO, Flightcontrol
“Productlane transformed our engineering process to being massively more customer oriented.”
Clerk logo
Jeff Escalante
Eng. Director, Clerk

Modern customer support and feedback system

Omnichannel support engineered for AI. Built around Linear to turn customer messages into code instantly.

Productlane inbox with live chat conversation, thread list, and customer sidebar

Omnichannel support

AI-native customer support

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Portal settings showing public toggle, custom domain, and sorting options

Customizable and secure

Productlane is secure with Single Sign-On and full GDPR compliance to keep your data protected.

Feedback portal with upvote buttons and vote counts

Upvote and prioritize

Customers can upvote ideas and add context to help you prioritize what matters most.

Feedback portal showing beta access button on roadmap items

Beta access for early adopters

Let customers request beta access to upcoming features directly from your roadmap.

Editor menu with formatting options like headings, lists, media, and code blocks

Elegant components

Add beautiful headings, images, videos or tables with a few keystrokes.

Numbered steps showing Publish portal, Install Widget, and Setup Emailing

Simple formatting

Lists and steps are automatically styled into clean, readable formats, no coding knowledge needed.

Changelog embedded in widget showing Customer Support Portal entry

Embed in your app

Changelogs open seamlessly in your widget. Notify users without them leaving the app.

Publish changelog dialog with email and Slack notification toggles

Send broadcasts

Notify subscribers via email and Slack channels when you publish a new changelog. Reach thousands with one click.

Subscribe dropdown showing email and RSS feed options

Subscribe via email and RSS

Let your users subscribe to changelog updates via email or RSS feed to stay in the loop.

Multilanguage support

Serve your portal, changelog, and docs in multiple languages. Users see content in their browser language automatically.

Language settings showing English and German enabled for portal and changelog

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Linear integration showing Live chat with priority indicators

Mark important

Add an important Linear request per highlight. Build the right features with high precision.

Live chat, shared email, and Slack connect inbox.

AI Agent

Resolve tickets automatically with AI.

AI Assistant

Your personal AI assistant for support.

Help Center

A new home for your help center or knowledge base.